Business Name / 屋号: Private Japan Tours

Business Structure: Private Japan Tours is the trade name (屋号) operated under Japan Communication International, a sole proprietorship owned by Matsumoto Kunihiko.

Legal Name: Matsumoto Kunihiko (松本 邦彦)

Address:

112-0002

東京都 文京区 小石川 2-9-12 メゾンシャルマン 302

Phone number: +81-080-7650-2832

Email address: nao@privatejapantours.com

Head of Operations: Nader Sammouri

Service Provided: Customized private walking tours in Japan led by English-speaking guides, offering immersive sightseeing experiences.

Service delivery/timing: Orders are confirmed immediately after booking. The service is provided on the tour date(s) selected by the customer at the time of booking.

Exchanges & Returns Policy:

• More than 15 days before the tour: 80% refund.

• 2–14 days before the tour: 50% refund.

• Less than 2 days or no-shows: non-refundable.

  If a customer believes the tour did not meet expectations, a 100% refund may be considered on a case-by-case basis, taking into account the guide’s perspective and overall circumstances.

Refund method: Refunds, when applicable, will be processed to the original payment method used at the time of booking.

Accepted payment methods: Credit cards (processed via Stripe) or PayPal

Payment period: Payments are processed immediately at the time of booking or during website checkout.

Prices: All prices are displayed in advance on the website and are shown inclusive of applicable taxes unless otherwise stated.

Additional fees: The customer will not incur any additional fees.